Terms of Conditions
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- You must not:
- Republish material from Cashpay
- Sell, rent, or sub-license material from Cashpay
- Reproduce, duplicate, or copy material from Cashpay
- Redistribute content from Cashpay
This Agreement shall begin on the date hereof.
We shall not be hold responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury;
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- Limit any of our or your liabilities in any way that is not permitted under applicable law; or
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Last updated: 2/20/2026
1. Overview
21five provides strategic consulting, brand leadership, creative direction, and marketing support for organizations seeking clarity, momentum, and long‑term growth. By engaging with our services, you agree to the terms outlined below:
2. Scope of Services
All services — including strategy, consulting, design, content, and marketing support — are defined in your proposal or service agreement. Any additional work outside the agreed scope may require a separate agreement or an updated proposal.
3. Payments & Billing
• Payments are due according to the schedule outlined in your proposal or invoice.
• Retainer and ongoing service fees are billed monthly unless otherwise stated.
• Late payments may result in paused work until the account is current.
• All fees are non‑refundable once work has begun.
4. Client Responsibilities
To ensure successful outcomes, clients agree to:
• Provide timely feedback, approvals, and access to necessary information.
• Designate a primary point of contact for communication.
• Avoid unnecessary delays that may impact timelines or deliverables.
If delays occur due to client inaction, timelines may be adjusted accordingly.
5. Revisions & Approvals
Each project includes a defined number of revision rounds as outlined in your proposal. Additional revisions or changes in direction may incur additional fees.
Approvals provided via email, project management tools, or written communication are considered final.
6. Intellectual Property
• Final approved deliverables become the property of the client once the project is paid in full.
• 21five retains ownership of all working files, drafts, concepts, and internal processes unless otherwise agreed in writing.
• 21five may showcase completed work in portfolios, case studies, and promotional materials unless the client requests confidentiality in writing.
7. Confidentiality
Both parties agree to keep all sensitive business information, strategies, and internal documents confidential. This includes any proprietary frameworks, processes, or materials shared during the engagement.
8. Cancellations & Termination
For ongoing retainers or long‑term engagements:
• Either party may terminate the agreement with 30 days’ written notice.
• Work completed up to the termination date will be invoiced accordingly.
• Retainer fees already paid are non‑refundable.
For project‑based work:
• Cancellations after project kickoff may incur fees based on work completed.
9. Timelines & Delivery
21five is committed to delivering high‑quality work on schedule. Timelines may shift if:
• Client feedback is delayed
• Project scope changes
• External factors impact the workflow
Any timeline adjustments will be communicated promptly.
10. Limitation of Liability
21five is not liable for:
• Loss of revenue, opportunities, or business resulting from marketing performance
• Third‑party platform issues (e.g., social media, hosting, email services)
• Client misuse or alteration of deliverables
Our responsibility is limited to the scope of work outlined in your agreement.
11. Third‑Party Tools & Platforms
If your project requires third‑party tools (software, hosting, subscriptions, etc.), the client is responsible for:
• Purchasing required licenses
• Maintaining accounts
• Managing renewals
21five is not responsible for third‑party outages or policy changes.
12. Communication
Official communication occurs through email, scheduled calls, or approved project management platforms. Response times are typically within 1–2 business days unless otherwise stated.
13. Acceptance of Terms
By engaging with 21five through a signed proposal, invoice payment, or written confirmation, you acknowledge and agree to these Terms & Conditions
